Q3 Word of Mouth newsletter 2022
California after-hours emergency requirement
Each year, all health plans in California require contracted providers to relay emergency information to patients calling during non-business hours. The instructions must inform callers how to:
California dentists: Reminder to the language assistance regulations
The Department of Managed Health Care’s language assistance regulation mandates that all health plans in California provide language assistance services to members with limited English proficiency (LEP). The regulation that requires all health plans to inform providers of the services each year went into effect on Jan. 1, 2009.
Our policies and procedures on language assistance services are located in your provider manual and on UHCdental.com. After logging in, click Provider Resources under Quick Links to access the manual. Review details and information on how to:
As a contracted provider in California, you also have access to these services through our provider portal at UHCdental.com.